Frequently Asked Questions About StableRise
Why should my facility switch to StableRise after using the various wall-track monitor and keyboard tray combos that have been around for decades?
Because patients and doctors have been complaining for years about how the doctor is forced to turn her back to the patient in order to type into the electronic health record. When this happens, the patient feels ignored and frustrated, and motivates them to give a low satisfaction score when they are given their patient satisfaction survey. Doctors also are against turning their back to their patients. They prefer to face the patient while recording notes in the electronic health record because it allows them to build rapport and trust, and to notice the patient’s non-verbal social cues.
Will StableRise allow physicians to face their patient while simultaneously typing into the electronic health record?
Will the StableRise desk bounce when I type on it?
No. It was designed specifically to eliminate the bouncing that occurs in traditional wall-track systems. There’s no bounce with StableRise, that’s what inspired us to name it the StableRise.
Can we order StableRise in other colors besides the off-white/cream color shown on the website?
Yes. While the cream color was chosen due to its neutral tone and ability to complement any décor, we can do custom colors for orders over 100 units.
I need StableRise now. How long do I have to wait after I order it?
We can ship up to 100 StableRise units in less than a week if you are upgrading your existing exam rooms or caregiver alcoves. If you are planning a new building and need several hundred StableRises, please give us the same notice you would give other suppliers for your project, i.e. several months.
I see StableRise is height-adjustable with an electric-powered switch. Does it need to be hard-wired into the building?
No. StableRise is “Plug N’ Play.” It comes with its own power cord and plug end.
How often does StableRise need to be services for routine maintenance?
Never. There is no need for an annual tune-up of any kind. If there is an error message on the handset, we have a simple step-by-step process the user can fix with the handset. If trouble persists, we are a phone call away and can lead you through the process over the phone. It takes less than 1 minute.
Do the standard StableRise worksurfaces have enough room for a keyboard, a mouse, an 8.5” x 11” pad of paper, and some patient medication bottles or a teaching model?
Yes. Our aim was to make a true “consult desk experience” for the doctor. The rectangular desktop version for example is 16” deep x 26” wide. We went through the “Goldilocks Process” to develop just the right sized desktop. Not too small, not too big; just right.
Is the height-adjustability easy to use?
Yes. It’s designed to be intuitive for anyone who walks right up to it. There are up and down arrows to raise and lower the desk, and there are four memory settings that can be saved if desired.
Why would someone use the memory settings?
The memory settings are typically used when an exam room is shared by a few physicians. Each physician is most likely to be a different height. StableRise allows up to four doctors to save their preferred ergonomic height to do their best work without shoulder, neck, or wrist pain. When a doctor walks into the room, they simply press the number assigned to them, and the StableRise will move into the height position they have saved.
But I don’t stand when I talk to my patients. Does that mean I don’t need a height-adjustable workstation like StableRise.
Quite the contrary. One of the best benefits of StableRise is that it allows multiple physicians of various statures to quickly and intuitively raise and lower the desk so that they are sitting and typing at a height that is most ergonomic for them. For example, if three doctors are sharing an exam room, and one is 5’2”, another is 5’8”, and the third is 6’2”, then each one of these doctors will need to set their seated desk height at different levels to avoid long-term chronic musculoskeletal injury. StableRise’s controls make it easy and quick for staff to protect themselves from long-term pain.